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IT Apprentice

Type:

Location:

East Cheshire Hospice

Hours:

Full Time

Salary:

Full Time Equivalent: £19,500

Closing date:

09-11-2025

We have an exciting opportunity for an ambitious candidate who is eager to start or progress their career in IT. The position will involve supporting with all aspects of IT, whilst studying with full support towards a Level 3 Apprenticeship qualification.

Working within a dynamic IT team with an exciting digital transformation strategy. The successful candidate will contribute towards the provision of effective IT support across all areas of the Hospice. For example, this will include helpdesk support for individuals, general maintenance of hardware / software and setting up new user accounts. The IT Apprentice will assist the Head of IT and IT Technician, to maintain the Hospice’s systems, such as Microsoft 365, SharePoint and Intune.

No two days are the same in this dynamic role. You’ll play a key part in delivering responsive and effective 1st line IT support, ensuring excellent customer service and applying strong problem-solving skills. You’ll handle ad-hoc queries from across the Hospice and escalate IT issues where appropriate, contributing to the smooth running of our digital infrastructure.

We’re seeking a forward-thinking, self-motivated individual ready to take their first step into an IT career. The ideal candidate will have a working knowledge of computers, Windows operating system and Microsoft 365, as well as a basic troubleshooting and understanding of networking. Excellent verbal and written communication skills are essential, as is a positive, team-oriented attitude.

What we can offer you:

Access to employee support and supervision
Free Parking at the Hospice
Comprehensive learning and development, with excellent training opportunities
Staff meals available to purchase at the Hospice
NHS Pension scheme for existing members. Workplace pension scheme for non-NHS members.
Employee support and wellbeing
7 weeks paid holiday increasing upon length of service.
We will cover the cost of your DBS check.
Access to many moneysaving offers via our very own ECH Sunflower Card

What you will need:

A knowledge of computer systems, Windows and mobile operating systems, Microsoft 365, troubleshooting and basic networking.

Excellent interpersonal skills and professional approach to work. The ability to work with a team and be pro-active.

Ambition and determination to successfully balance the needs of the role alongside study for your apprenticeship qualification.

We welcome informal visits and pre-application discussion. To arrange a visit, or to discuss the role further please contact the HR Team on 01625 665692

We are inclusive.

We believe that equality of opportunity and freedom from discrimination is a fundamental right for everyone, and that diversity within our organisation and our community is a strength to be valued, promoted, and developed.

Being a part of and supporting such a diverse community, it is vital that our staff team represents the community in which we work. We welcome applications from people from all walks of life and backgrounds irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

We understand that people perform better when they can be themselves and that by creating an environment that includes everyone, our staff will perform to their full potential.

We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience

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