Retail Archives - East Cheshire Hospice

Bargain furniture – helping fund patient care at East Cheshire Hospice

Bargain furniture is helping fund patient care at East Cheshire Hospice.

The Hospice generates around £10,000 a month from selling recycled furniture generously donated by the public.

The scheme is so popular the Hospice is now appealing for even more offers of unwanted furniture items. The goods are on display at the Hospice’s Thornton Square shop in Macclesfield, and its shops in Handforth and Poynton.

Furniture is often snapped up by bargain hunters as soon as it appears in stores and is advertised on the shops’ Facebook pages and Facebook Marketplace. The only condition for accepting furniture is that it is clean and sellable and has no scratches, unless of antique value.

Left, Lindsay McDonald, assistant manager at the East Cheshire Hospice shop at Thornton Square, with commercial manager Louise Delany

Commercial Manager Louise Delany said: “Furniture gets sold almost immediately and is extremely profitable for us. “That revenue is vital to allow us to provide care for our patients, their families and carers free of charge.”

“It costs £7,500 a day to run the Hospice, so the furniture revenue alone pays for well over a day’s care each month.” “We want to thank our donors for thinking of the Hospice when they’re replacing furniture and our message is that if more people have goods they want to donate, then we’re more than happy to take items from them.”

“Customers are delighted when they upcycle something because it saves the environment, saves money and also supports the Hospice at a time when we urgently need help, especially as our income fell during the pandemic.”

Hospice furniture co-ordinator Michele Slack can be contacted on 01625 409647 to arrange collections, or visit furniture donation page. Furniture sales can be made over the telephone. Volunteer van drivers collect and deliver furniture six days a week. Collections are free, with a £25 fee for deliveries.

Louise said: “We have a mix of retro and modern furniture and anything made of pine is always popular. Our van will go to anywhere the Hospice serves which is a wide area.

The charity’s ECHO shop in Poynton, which opened almost a year ago, has been a huge success generally and now has an antique corner and sells retro bric-a-brac. Louise said: “We’d love to have ornaments with some age to them. It doesn’t have to be antique.”

Hospice Shops Reopen

East Cheshire Hospice’s charity shops reopened on Monday (April 12) hoping for a surge in trade to make up for lost revenue.

The tills were ringing at the Thornton Square retail outlet and in the Hospice’s other shops at Handforth and Poynton after lockdown restrictions were eased.

The locations had to close at the start of the year, dealing a further financial blow to the Hospice which relies heavily on trading income to help fund patient care.

The Thornton Square and Handforth sites also faced long closures last year during the initial lockdown, while the charity’s new  ECHO shop in Poynton had to delay opening until September.

Commercial manager Louise Delany said: “It’s good to be back open again after such a frustrating time for our customers, staff and volunteers.

“We want to thank everyone for their patience and ongoing support and remind everyone that strict social distancing measures are in place.

“The closures were a big blow to Hospice income, but hopefully we can make up for some of the funds and donations we’ve missed out on.”

The only limit on donations is at Thornton Square where there is a maximum of two bags. Books should be taken to the shop rear for quarantine. CDs, DVDs, toys or soft toys are not accepted at Handforth.

Opening hours are 9.30 am-4.30 pm Mon-Sat. Furniture collection is also available to book here, or call 01625 409647.

An announcement about the former Chestergate shop is expected soon.

Louise Delany, Commercial Manager at East Cheshire Hospice.

Second Lockdown at the Hospice

Bedside visits to patients at East Cheshire Hospice are still being allowed during the new national lockdown.

There are already limited restrictions in place for visitors to the inpatient unit and these will continue over the four-week period.

The Hospice will also carry on with limited outpatient services at the Sunflower Centre, while the Hospice @Home service continues as normal.

Hospice shops at Thornton Square, Wilmslow and Poynton have closed until the lockdown ends on December 2, although online sales will continue via the shops’ Facebook pages.

Volunteers will continue to work on reception and staff will work from home where possible.

Meanwhile, the fundraising Firewalk event has been postponed from last Friday (Nov 6) to Friday 5th February 2021.

The Christmas tree collection will still go ahead on January 9/10 while complying to government restrictions.

Income Generation Director Rachel Allcock said: “We thank everyone for their patience and understanding during these difficult times.

“We will continue to deliver our services and will monitor the situation daily. If there is a change we will adapt accordingly to ensure we operate in a way that meets all Covid safety requirements. Our priority is the care of our patients in a safe and secure setting.”

The Hospice has not been able to hold a fundraising event since the last Christmas tree collection in January. A terrific community response has eased the financial strain and the hope is that the public will continue to support the Hospice during this latest lockdown.

Rachel Allcock, Income Generation Director at East Cheshire Hospice.

East Cheshire Hospice Gets a Helping Hand

East Cheshire Hospice is celebrating the opening of its new charity shop on Park Lane in Poynton this week.

The boutique will specialise in rediscovered treasures and was at risk of never being able to open its doors due to the fundraising challenges covid-19 has posed.

However, thanks to the gifts in kind and donations from local companies, it will open its doors to the public on Saturday 5th September 2020. Warrington based Caddick Construction is the latest to provide a helping hand, providing a £5,000 donation towards the shop’s fixtures and fittings.

l-r Aaron Day of Caddick Construction and Kate Bowmar of East Cheshire Hospice

Aaron Day, Site Manager at Caddick Construction, said: “Our team are delivering new developments at Alderley Park and our client, Bruntwood, introduced us to the East Cheshire Hospice team. We were delighted to make a donation to support such an important local charity and wish them the best of luck with the new boutique and their on-going fundraising efforts.”

Kate Bowmar, corporate fundraiser for East Cheshire Hospice, said: “The donations from Caddick Construction and other local businesses have been instrumental in the delivery of our new Poynton shop.

“The pandemic has had a huge impact on every charity’s fundraising efforts and earlier this year it looked as though we might not be able to open the new shop. We’re delighted to have been able to complete the fit out and create a fantastic welcoming environment that will encourage people to visit, discover treasures and hopefully donate pre-loved items, helping palliative care services across our local community.”

ECHO – Opening September 5th

East Cheshire Hospice opens the doors to its new charity shop ECHO in Poynton on Saturday, September 5.

Poynton was chosen as the location because the Hospice is keen to build a greater presence in the village to reflect the number of patients, volunteers and supporters who live there.

The opening has been delayed by four months because of Covid-19 and the Hospice has already been encouraged by the public response, even before the first item is sold.

The Park Lane shop will sell ladies, men’s and children’s clothes, shoes, handbags, toys, bric-a-brac and furniture.  Opening hours are Monday to Saturday (9 am – 5 pm).

Shop manager Emma Lloyd said: “This will be a charity shop like no other, selling good quality clothing and furniture at affordable prices.

“Value for money is even more important at the moment with the retail sector facing such a difficult time because of Covid-19.

“We wanted a presence in Poynton and believe the timing is right to open and in an ideal location in the centre of the village.

“We’re confident we’ll attract lots of customers whose support will benefit our patients.  All profits go directly to fund patient care.

“Poynton is in our catchment area, although some people mistakenly believe it’s served by our friends from St Ann’s Hospice.”

ECHO shop manager Emma Lloyd (left) and volunteer Dee Waters.

The shop is the charity’s fourth, with others at Thornton Square and Chestergate, Macclesfield, and Handforth.

ECHO, which prides itself on its eco-friendly approach, will be plastic-free. Hangers will be wooden and reclaimed timber boards have been used as part of this recycling project.

Emma said: “Our customers will be saving money and saving the environment by buying our second-hand goods, some of which are designer items.

“The feedback from the public as we’ve been preparing the shop and receiving donated items has been extremely positive. We want to thank our donors.”

Staff and volunteers have been recruited and the Hospice is asking for any unwanted items to be delivered to the back of the premises where parking is available. Items will be quarantined for 72 hours.

Furniture collections can be arranged by calling furniture co-ordinator and assistant manager Michele Slack on 01625 409647 or visit the Hospice website

Income from its charity shops provides a vital source of regular income for the Hospice, especially as fundraising revenue has dropped significantly because of the pandemic.

Local Businesses Back New Hospice Shop

Kind-hearted businesses have come to the rescue of East Cheshire Hospice by renovating its new shop.

Several firms including Bruntwood Properties, Ceiling Solutions, Cheshire Flooring and Andrew Delany Cabinet Makers and Carpenters supplied labour free of charge.

Caddick Construction donated £5,000 for fixtures and fittings at the Poynton shop while Richard Johnson, Director of Chestergate Properties, provided voluntary conveyancing advice.

Hospice Commercial Manager Louise Delany said: “The shop looks amazing and we’d like to say a massive thank you to all those who gave their time and skills to make it happen.

“The shop is spacious and stylish and without the generous support of different trades we wouldn’t have had the budget to open it.

“They offered to help us before Covid-19 and kindly honoured that agreement, even though businesses have obviously faced their own challenges because of the pandemic.”

Louise’s husband Andrew made a bespoke reception desk, while Dean Broad and sons Ethan, Connor and Jordan, from Ceiling Solutions, provided building and plastering expertise.

That they are all from the same family meant they could continue working at the height of lockdown.

Andrew Delany with the reception desk he built.

Dean Broad with sons (from left) Ethan, Connor and Jordan.


A team from Bruntwood at Alderley Park helped with painting and also supplied the vital contacts needed to complete the work.

Louise said: “The slogan is ‘rediscovered treasures’  summing up the feel of a shop packed with great quality hand-picked pre-loved clothes and furniture.

“It offers sustainable shopping for you and your home and will be an exciting addition to the village  experience.”

Charity Shops Reopen

Charity shops run by East Cheshire Hospice are back in business with a new-style operation.


Their long-awaited return after being closed for more than three months has brought an amazing response from both donors and customers.

The Hospice is using its premises on Chestergate as a distribution centre and is the only shop where donations of clothes, bric a brac and electrical goods can be taken.

An advance booking system means items are donated in a safe and controlled manner.

Goods are quarantined for 72 hours before delivery to shops at Thornton Square and Handforth, both of which reopened for sales to the public early last week.

Strict social distancing guidelines are followed at both shops and only card payments accepted. Opening hours are reduced from 10 am to 4 pm and fitting rooms closed.

Stock will not be sold at the Chestergate shop until further notice.


Commercial manager Louise Delany said: “It’s good to be back and we’d like to thank everyone for their patience and understanding during Covid-19.  It’s been a tough few months but hopefully with the support of our customers, we can start clawing back the revenue lost when the shops were closed.

“We’ve got some great bargains in our shops and our donation system is working extremely well with donors cooperating brilliantly. We’re opening our Thornton Square shop on Sundays on a trial basis.”

The Hospice can only accept a maximum of four bags for each allocated slot and cannot receive books, CDs, DVDs, toys and soft toys.


Bookings via 01625 511997 can be made between 10 am and 3 pm and use of Gift Aid will further support the charity.

The same telephone number can be used to arrange collection of unwanted furniture. Michele Slack has started her new role as furniture co-ordinator/assistant manager.

She said: “We’re on the lookout for good quality furniture. We were desperate to get the shops up and running again and huge numbers have donated items since we began accepting them late last month. Many donors said they held on to stuff because they wanted to give it to the Hospice.”


Lindsay McDonald, Thornton Square assistant manager, said: “Trade has been booming since we opened our doors and customers were so happy to see us back. We’ve had a lot of new customers as well.”


A new Hospice shop is expected to open in Poynton in September.

Shop Volunteers Begin to Return

Volunteers are relieved to back in familiar surroundings helping at East Cheshire Hospice charity shops.

Retired hospital sister Margaret Turner has returned to the Chestergate shop which is distributing donated items.

Margaret, a volunteer for 16 years including a decade at the Chestergate shop, said: “I’ve missed the company and when I met our customers in the town centre they asked when we were opening up again.

“The first month of lockdown was okay and I managed to get a lot of things done but then it became frustrating, especially as my social life had stopped.

“I couldn’t go to see the Halle Orchestra, the theatre, or Macclesfield Ladies Probus club where I’m a member. I also go to a luncheon club in Wilmslow and all those activities ended.”

Margaret Turner, an East Cheshire Hospice volunteer for 16 years.

Valerie Roscoe, also from Macclesfield, is a volunteer at the Thornton Square shop where she helps out twice a week.

Valerie said: “It’s been terrible during lockdown to be honest and I struggled to get up in a morning.  It’s good to back and I missed chatting to all the customers who’re all very friendly.”

Part of her time during lockdown was spent providing home schooling for 12-year-old grandson Bobby.

Valerie Roscoe, volunteer at the Hospice shop at Thornton Square.

Staff involved in the retail operation on which the Hospice relies heavily for its income are also glad to be back serving customers again.

M&S Flowers add colour to East Cheshire Hospice

From left, Hospice volunteer Mary Hindle with Marks & Spencer staff Ellie Holley, Helen Ross and Chris Birkenhead.

Floral gifts from Marks & Spencer are adding colour to East Cheshire Hospice and helping fund the cost of patient care.

Twice a week volunteers from the charity collect beautiful arrangements from the Handforth Dean store which have reached their sell-by date.

The flowers decorate the inpatient ward, Sunflower Centre and reception area while some are sold to visitors and staff in return for a donation.

Donations have raised £4,000 since the store started giving flowers to the Hospice a year ago.

Volunteer Mary Hindle, from Prestbury, said:  “It’s a generous gesture by M & S and when I deliver the flowers to the Hospice, they bring great pleasure to patients, staff, visitors and volunteers.”

Hospice Volunteer Co-ordinator Helena Smith said: “We can’t thank M & S enough for their kind support. The flowers are of an amazing quality and bring so much cheer to the Hospice.

“One inpatient wanted to give her daughter flowers for her birthday and was so happy when she realised they were available here.

“It was a lovely moment and meant so much to her.  Flowers are precious and bring colour and care, raising funds so we can look after our patients.”

Ellie Holley, Food Section Manager at M & S, Handforth, said: “We’re delighted to help East Cheshire Hospice as part of our on-going support for local charities. We value our role within the community and are glad flowers we can no longer sell to our customers make such a difference to Hospice patients.”

Review of the Year 2019

Fun and fundraising brought lots of smiles for East Cheshire Hospice supporters over the last 12 months.

Another packed colourful calendar of events meant the charity benefitted in many different ways.

Music, art, sport, fashion, travel, leisure and business were all thrown into the mix by generous donors.

Families were out in force at Light Up The Night at Capesthorne Hall, a poignant occasion which saw many walkers remember loved ones.

Community events included Splash Out! when young and old faced a series of water challenges, while dogs and owners tackled a testing obstacle course at Tough Woofer.

Taking a dip at Splash Out.

Mayor Janet Jackson in her charity shop outfit which she wore at Buckingham Palace.

Mayor of Macclesfield Coun Janet Jackson is a regular customer at the Hospice charity shop at Thornton Square where she picked up a bargain for a Royal appointment.

When she received the MBE from Prince William, Duke of Cambridge, she wore a dress and matching jacket she had bought from there for £25. Her hat cost £10.

Nick Robinson gives his speech at the Hospice’s Business Briefing

BBC journalist Nick Robinson gave a keynote speech at the Hospice’s annual Business Briefing at Alderley Park. Nick’s late father Robbie was cared for by the Hospice.

Round-the-world sailor Heather Broadbent.

Hospice supporter Heather Broadbent starts 2020 sailing off the coast of Australia.

She is aboard GoToBermuda competing in the Clipper 2019-20 Round the World Yacht Race.

Heather is going from Freemantle to the Whitsunday Islands on the latest leg of her 11-month voyage.

She is raising £40,000 for the Hospice where her late husband Adam  was a patient.  To donate go to

Heather said: “I’m loving every minute and wouldn’t change it for the world. At sea I’m making memories and friends for life.”

Mother and daughter Kim and Nina Bennett with cockapoo Elsie at Tough Woofer.