Hospice @Home Archives - East Cheshire Hospice

Meet Tess Cleaver, Hospice @Home Manager

Tess Cleaver decided she wanted to work at East Cheshire Hospice when she attended an open day there five years ago.

She was a hospital staff nurse at the time and highly recommends working for the hospice which has now created two more nursing vacancies for qualified nurses.

Tess said: “The experience I gained as a hospital staff nurse was so valuable and I wouldn’t have done what I do here without that background.

“I applied here and was fortunate enough to be offered a full-time position on the inpatient unit as a staff nurse. When I attended an open day I thought this is the place where I’d like to be.

“I’ve never looked back and it’s a unique place to place to work. Everyone who works here, whether on the inpatient unit or in the Hospice @Home team, feels privileged to be here.”

Tess, who is now the Hospice @Home Manager, added: “We focus on holistic care and time is allowed for all duties, especially those patient-facing tasks. Everyone has heard of the Hospice and has some kind of experience, whether in a professional capacity or as a volunteer.

“The Hospice is also committed to developing staff through training, education and experience and the support from managers and colleagues is something you’ll never experience anywhere else.”

Hospice @Home Second Anniversary

Hospice @Home has had a ‘massive impact’ since the service was set up by East Cheshire Hospice two years ago.

A growing number of patients are accessing the charity’s specialist palliative care services in the comfort of their own home.

Figures released on the second anniversary of the service show that so far Hospice@ Home staff  have –

* Received 713 referrals.

* Made 6,815 home visits and 3,854 supportive telephone calls.

* Supported 412 people enabling them to die in their preferred place.

Tess Cleaver recently took over a new role as Hospice @Home Manager, having moved from the inpatient unit where she was a staff nurse.

She said: “Hospice @Home is about taking the excellent care we offer here in the inpatient unit and providing that in the community in people’s own homes.

“That was the vision for the service and that’s what’s being delivered. The impact has been massive.”

The service provides hands-on medical care, psychological support, symptom management, end-of- life care and care after death.

Nurses and co-ordinators work closely with other health care agencies, including GPs, district nurses, Macmillan and Marie Curie.

The service is ‘out-of-hours’ operating from 6.30 pm until 8 am and 24 hours at weekends.

Tess added: “If people can stay at home for their end-of-life care it avoids unwanted hospital admissions.

“Families try to do everything they can to look after their loved one and keep them at home but sometimes it becomes too much and they can’t help them in the way they’d like any more.

“Typically, a patient might need assistance with getting ready for bed, having a wash or going to the bathroom at 2 am. For them and their family that’s a crisis.

“That’s when our services come in to support the family. If no care were available, they may want to get them into hospital and because we’re helping we avoid those situations and that helps the NHS.”

Hospice @Home costs £2.2m for the first five years and is funded entirely by donors.

Tess said: “We wouldn’t be able to offer this service without the donors’ commitment so we’d like to thank them.

“People can’t put into words their gratitude for our service which involves collaborative working between several agencies. The need for those services will only become greater.”