Frequently Asked Questions

The collection takes place on Saturday 12th and Sunday 13th January 2019.

The deadline for registration is midnight on Wednesday 9th January.



What time will you collect my tree?

Due to the vast number of trees to be collected we are unable to give an exact time when we will be in your area. Please have your trees out in time for the collection to start at .

Where should I place my tree?

Where possible leave it on your property close to the road where it can be easily seen. If you have to leave it on the pavement please ensure it is not a safety hazard to others. Please ensure that your tree can be retrieved safely by our volunteers.

How do I make my donation?

You can register your tree online and pay your donation by card or call the customer care number to pay over the phone. These are the easiest and quickest methods for us to accept donations. If you are unable to make a donation this way, please contact the fundraising team on the customer care line and we can discuss the process for leaving your donation on the tree.


What is the minimum donation?

The aim of the Collection is to raise money for the Hospice so we hope everyone will donate. There is no minimum donation but please give generously to support your Hospice, its patients and their families - we do not make any profit by simply recycling your tree. 

What should I do if you don't collect my tree?

If you see our vans and they seem to pass by without collecting your tree, they may be on another round. If you have any concerns, you can call us on our Customer Care helpline throughout the weekend, which is 01625 708939.

What happens to my tree?

Your tree is taken to a specially set-up depot where it is reduced down in size either by chipping or mulching. This process uses highly specialised pieces of industrial equipment, which we take great care in operating with the help of ANSA Environmental Services. The resultant mulchings are then taken to a location where they are composted under controlled conditions to become a valuable soil improver that is used for agricultural purposes in place of artificial fertilisers.

Could I or my company sponsor the Collection?

We are always keen to find new sponsors who can provide monetary or practical help to the Collection. If you would like to help in this way please contact us.

If you have any further questions about the Collection, please call our Customer Care helpline, 01625 708939 or email