Frequently Asked Questions


When will the collection take place?

The collection will take place on and .

 

When must I register my tree by?

The deadline for registration is midnight on Wednesday 10th January.

What time will you collect my tree?

Due to the vast number of trees to be collected we are unable to give an exact time when we will be in your area. Please have your trees out in time for the collection to start at .

Where should I place my tree?

Where possible leave it on your property close to the road where it can be easily seen. If you have to leave it on the pavement please ensure it is not a safety hazard to others. Please ensure that your tree can be retrieved safely by our volunteers.

How do I make my donation?

There are two options when you register.  One is to donate online and this is the most convenient for you probably and us! However, if you wish to place your donation on the tree as before, this is still possible. Just leave us your donation in a plastic bag discreetly attached to your tree. Cheques are preferred and should be made payable to the East Cheshire Hospice. Please put your address on the back.

What is the minimum donation?

The aim of the Collection is to raise money for the Hospice so we hope everyone will donate. There is no minimum donation but please give generously to support your Hospice, its patients and their families - we do not make any profit by simply recycling your tree. 

What should I do if I forget to leave a donation with the tree?

If you have forgotten to donate on your tree you can make an online donation here.

What should I do if you don't collect my tree?

If you see our vans and they seem to pass by without collecting your tree, they may be on another round. If you have any concerns, we will be publishing a Customer Careline phone number for use at the weekend. Otherwise you can contact us here.

What happens to my tree?

Your tree is taken to a specially set-up depot where it is reduced down in size either by chipping or mulching. This process uses highly specialised pieces of industrial equipment, which we take great care in operating with the help of ANSA Environmental Services. The resultant mulchings are then taken to a location where they are composted under controlled conditions to become a valuable soil improver that is used for agricultural purposes in place of artificial fertilisers.

Could I or my company sponsor the Collection?

We are always keen to find new sponsors who can provide monetary or practical help to the Collection. If you would like to help in this way please contact us.